
Customer Service Representative
Do you enjoy
helping people? Do you like knowing that
everyday you are assisting others to achieve a happier and healthier life? That is what we do at fit20. We add strength to people’s lives and we
believe that strength is the key to longevity and a better quality of life.
Training the
fit20 way, members show measurable results within a few months, and more
importantly, they feel stronger and fitter which directly affects their daily
lives.
In order to
support our rapid growth, we are looking for high-energy people to assist our
teams in our Corporate Headquarters.
This position
will be part-time, to begin with, and have the ability to grow into full time
as desired by both parties.
Work will be in
the Fredericksburg region.
Primary tasks and responsibilities
The following is not a comprehensive list of
responsibilities. Responsibilities may be added or changed at any time with or
without notice, as deemed necessary by the Company.
● Managing leads
from various sources with accurate data entry into the CRM database
● Calendar
management for Studios
● Call center email
monitoring and management
● Studio email
monitoring and management
● Accurate and
timely communication with personnel at each studio
● Answering Calls
& Texts via call center phone system
● Complete detailed
data entry and reporting to ensure accurate assessment of efforts and process
● Miscellaneous
administrative tasks
● Completing the
weekly fit20 training yourself
Skills and Abilities
● Excellent
communication skills – articulate and practice excellent listening, verbal and
written, and oral communication skills. Must be able to articulate ideas and
findings, both verbally and in writing, to a wide variety of audiences.
●
Highly motivated and organized
●
Strong work ethic with attention to detail
●
Work well independently and as a member of a team
●
Success in this position requires the ability to balance day-to-day
work challenges, accommodate multiple demands, shifting priorities, and rapid
change.
Education and Experience
●
High school diploma or higher
●
At least one (1) years’ experience in a professional environment.
● Experience and
proficiency in Google Drive, Microsoft Word, Outlook, Excel, PowerPoint, and
Adobe.
Training
fit20 will
provide you with comprehensive training with both online and in person
environments so that you can get a thorough understanding of our training
methodology and the client experience.
Apparel
● fit20 clothes for
the upper body (shirts and vests) will be provided
● Pants and shoes
need to be in accordance with the fit20 formula
Job Types: Part-time
Compensation: $13.00 - $15.00 per hour